Refund Policy

Our Refund Philosophy

AI X-Ray Lab is committed to delivering valuable, actionable intelligence about your brand's visibility across AI models. We understand that you're investing in strategic insights to make informed business decisions, and we want you to be completely satisfied with the intelligence you receive.

This Refund Policy outlines when and how refunds are available for our AI visibility research services.

Service-Specific Refund Terms

AI Visibility X-Ray ($497) - Full Refund Guarantee

Full refunds available if:

• The report doesn't reveal new insights about your competitive positioning
• Technical issues prevent us from completing the AI model analysis
• The report doesn't include the promised 5 actionable moves
• You're unsatisfied with the quality or depth of intelligence provided

AI Visibility Pulse ($47) - Satisfaction Guarantee

Full refunds available if:

• Technical issues prevent completion of the analysis
• The scorecard doesn't include testing across the promised 3 AI models
• You discover factual errors in our model testing results

Conditions and Limitations

What We Can Control vs. What We Cannot

We provide analysis based on AI model responses at the time of testing. We offer refunds for the quality and delivery of our analysis, but not for:

• AI Model Changes: Changes in AI model behavior after report delivery
• Implementation Results: Outcomes from implementing our recommendations
• Competitive Actions: Competitor responses to intelligence insights
• Market Changes: Shifts in your industry or market conditions

Information Requirements

Refunds are not available if delays are caused by:

• Incomplete or inaccurate information provided during ordering
• Invalid website URLs or competitor information
• Unresponsive communication during the research process
• Requests for analysis outside our stated service scope

Partial Refunds

In certain circumstances, we may offer partial refunds:

• Delayed Delivery: 25% refund for delivery beyond promised timeframes (if not eligible for full refund)
• Incomplete Analysis: Proportional refund if we can only analyze some of the requested AI models due to technical issues
• Scope Adjustments: Refund difference if we deliver a simpler analysis than originally ordered

Partial refunds are offered at our discretion and based on the specific circumstances of each case.

Refund Process

How to Request a Refund

1. Contact Us: Email [email protected] with your order details and reason for the refund request
2. Review Period: We'll review your request and may ask follow-up questions about your experience
3. Resolution: We'll respond within 48 hours with our decision and next steps
4. Processing: Approved refunds are processed within 5-7 business days

Required Information

When requesting a refund, please include:

• Order confirmation number
• Email address used for purchase
• Specific reason for refund request
• Any relevant details about your experience

Refund Method

Refunds are processed back to the original payment method used for purchase. Please allow 5-7 business days for the refund to appear on your statement after approval.

Disputes and Resolution

Our Commitment to Resolution

Before pursuing formal dispute resolution, we encourage direct communication. Our goal is to ensure you receive valuable intelligence and have a positive experience with our services.

Alternative Remedies

Instead of refunds, we may offer:

• Revised Analysis: Updated report with additional insights or corrections
• Extended Analysis: Additional AI model testing at no charge
• Future Service Credit: Credit toward future AI visibility research
• Consultation Call: Direct discussion with our research team to clarify findings

Special Circumstances

Force Majeure

If external circumstances prevent service delivery (such as AI model availability issues, technical outages, or other events beyond our control), we will:

• Notify you promptly of any delays
• Provide timeline updates for resolution
• Offer full refunds if delays exceed 7 days

Service Discontinuation

If we discontinue our services, existing customers will receive full refunds for any reports not yet delivered.

Fraud Prevention

We reserve the right to deny refunds in cases of suspected fraud, abuse, or violation of our Terms of Use, including:

• Multiple refund requests for similar services
• Attempts to obtain refunds after using intelligence for competitive advantage
• Providing false information during the refund process
• Chargebacks filed without first contacting us directly

Changes to This Policy

We may update this Refund Policy to reflect changes in our services or business practices. Changes will be posted on this page with an updated "Last Updated" date.

For orders placed before policy changes, the refund terms in effect at the time of purchase will apply.